We work very hard to create happy customers and support them.
We strive to answer all support requests within 48 hours.
To get your issue resolved the fastest, and avoid frustration, Please read the following page carefully.
George "The Greek Geek" Katsoudas
BEFORE you submit a support ticket:
a) Search the Associate Goliath knowledgebase. There's a 90% chance your question is already answered there.
b) Watch the Associate Goliath demo video to see how to use the plugin.
c) Make sure you have the latest version of the plugin. Please go under "plugins", find "Associate Goliath " and click the "update now" link. If you can't see this link, then click the "check for updates" link.
e) If you have purchased Associate Goliath (now or in the past) but can't find your download link, you should be able to find it in one of these two places:
f) When we try to identify an issue, we may need to deactivate plugins or themes, and in some rare cases this can change some settings. So, before you contact support, make sure you have backed up your website, by going to:
Tools ==> Export ==> Download Export File.
WHILE you are submitting a support ticket:
If the issue persists, please open a support ticket and let us know:
1) What issue you are facing.
2) If the plugin isn't working in your site for some reason, we will need to login ourselves and have a look. Please provide your site's login URL, username and password, in the following format:
3) If a post created by Associate Goliath doesn't appear properly, please send us the URL of that specific post.
AFTER you submit a support ticket:
Please whitelist the email address firstname.lastname@example.org.This is the email that the support desk email notifications are sent from. Here's how to whitelist our email address.
Keep in mind that we can only offer support via the helpdesk. Email is just too unreliable. Please do not reply to the email notifications by the support desk, as we don't monitor this email address.
Email notifications can disappear in cyberspace for all kinds of reasons. So, you may also want to bookmark your ticket and visit it after 48 hours. Chances are we will have already responded to your ticket.
Also, Please do not open different tickets for the same issue. Just reply to the same ticket.